Customer Support Guide For Online Gambling In Michigan

Online casino and sports betting operators are expected to have some form of customer service in case players run into issues while gambling online. The quality of customer service and the options available for those gambling online varies from operator to operator. 

If you’ve run into an issue while visiting a sports betting or online gambling site in Michigan, you’re in the right place. We’ve compiled a helpful list of contact information for each sports betting and online casino operator in the state of Michigan. 

FanDuel

When visiting FanDuel’s site, help is often just a click away. On the sports betting home page, there is a helpful “Support” link near the bottom of the left side of the page under “Other Links“. On the casino site, the “Support” link can be found under the “Help” section.

FanDuel currently offers a variety of ways to get in touch with their team. FanDuel advertises the following options:

  • Live chat is available 24 hours a day via “FanDuel Coach” (which can be found on their website)
  • Email: support@fanduel.com
  • Leave a voicemail. Unfortunately, FanDuel does not offer a call center for help. 

BetMGM

When visiting the BetMGM site and logged into your account, simply click on “My Account” to access a drop box with options for “Support“. This takes players to a help center where they can find their FAQ page. BetMGM honestly makes it pretty difficult to get in touch with their team. However, we were able to find the following options:

  • Live chat available 24/7
  • Phone support is available by calling 219-249-3002. Only available 1-9 p.m ET.
  • Email is available for players and can be accessed through their website

DraftKings

DraftKings has different options depending on whether you’re visiting their sportsbook or online casino site. When you click on your DraftKings account, the “Get Help” or “Contact Us” links will take you to the DraftKings help center with common FAQs. Should you require additional assistance, the “Contact DraftKings” link is probably your best bet.

  • Live chat is available by clicking the green “Support” icon at the bottom of your page.
  • Email support: casino@draftkings.com (casino related issues), sportsbook@draftkings.com (sportsbook issues), and support@draftkings.com (daily fantasy/marketplace/general requests)
  • Phone support is only available in the form of a callback request. Players can contact 855-357-2377 to request a callback. 

Barstool

Barstool’s “Contact Support” button can be found on the left of the homepage.

  • Currently offers live chat via a red “Support” icon on the support page
  • Email: support@barstoolsportsbook.com

Caesars

Caesars offers players an online help page for quick FAQ and a “Support” button on their home page.

  • Live chat available
  • Email: support-mi@caesarssportsbook.com
  • Phone number: 855-474-0606 available 5 a.m – 1 a.m ET

PointsBet

PointsBet has links near the bottom of both their sportsbook and online casino home pages for email and live chat.

  • Live chat is available 24/7
  • Email: service@pointsbet.com
  • Phone support is available 6 a.m – 6 p.m EST by calling 312-800-8716

BetRivers

BetRivers has clear “Help Center” and “Support Chat” links on their home pages.

  • Live chat is available between 9:30 a.m – 2 a.m ET
  • Email is available by utilizing the “Contact Us” where you can fill out the contact form to get in touch

FoxBet

FoxBet sports betting app has a “Help” link which can be found on their homepage. They have a pop-up window that can be utilized for live chat support but no phone number or email address is currently available.

WynnBet

WynnBet provides players with a helpful “Support & FAQ” page that is available by clicking the bronze figurehead on the homepage. 

  • Live chat available to assist players
  • Email support can be reached by contacting supportmi@wynnbet.com

TwinSpires

As of September 6th, TwinSpires will only be taking horse racing wagers on their site. We included them on this list for that purpose.

  • Live chat is available from 9 a.m – 2 a.m ET by clicking the “Support” icon at the bottom right of the homepage
  • For racing services player.services@twinspires.com
  • Phone: 877-774-7371

FireKeepers

FireKeepers has a “Help Center” with FAQ similar to others on our list.

  • Live chat is available by utilizing the “Support” icon at the bottom of the help center.
  • Email: support@fkonline.com
  • Phone support is available by calling 877-352-8777

Golden Nugget

Golden Nugget also offers a “Help Center” along with a “My Support” which takes you to their support page. At the bottom of the page is a red box that opens their live chat support.

  • Live chat available 24/7
  • Phone support can be reached by calling 888-441-1010 for online casino support, and 888-450-1010 for sports betting support (available 24/7)
  • Email: mi_support@goldennuggetcasino.com

Four Winds

On Four Winds’ homepage, there is a “FAQ & Contact US” button near the top left of the screen. Four Winds has a help center similar to others on this list and also offers the following options:

  • Live chat is available 9 a.m – 9 p.m ET
  • Phone support is available by calling 866-494-6371

Eagle Casino & Sports

From the main homepage clicking on your account icon will reveal a “Support” link. You can also find their support options via this link

  • Live chat is available 24/7 for players
  • Phone support can be reached by dialing 734-977-1248. Eagle’s phone support is available between 12 p.m – 12 a.m ET.
  • Email is available 24/7 and can be reached by emailing support@playeagle.com


Mac Daniel is a South Carolina-based freelance writer for PlayOnlineCasino and PlayOnlineSportsBetting. He has experience writing about a wide variety of topics, including healthcare, tourism, non-profit organizations, and most recently casino and sportsbetting news. To check out more of his work, visit www.playonlinecasinomi.com or www.playonlinesportsbetting.com

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